About LightInTheBox
LightInTheBox is a global online retailer offering everything your heart desires. Consider it a major competitor to the giant Amazon, whose principle is to cut out the middleman so that the customer gets all the savings.
Similar to Amazon, LightInTheBox’s main goal is to offer high-quality products at wholesale prices to people around the world.
The extensive range includes clothing, sporting goods, household goods, wedding items, lighting, jewelry, electronics, and LightInTheBox handbags—and that’s not all! You can spend hours on the website and discover much more.
Because its offerings differ from Amazon’s, LightInTheBox is a go-to destination for less common items. In a world where there are more than 200 million Amazon Prime members all shopping on the same website, it helps to stand out from the crowd.
The company was founded in
by co-founders Alan Guo, Liang Zhang, Kevin Wen, Jun Liu, and Chit Jeremy Chiu, who wanted to create a company that could build on China’s growing manufacturing and supply chain industry.
As a result, the company grew exponentially, rising from 220,000 products in 2013 to over 14,000 new products per month.
Of course, all the good attention can only take you so far but does the brand really live up to the hype? This LightInTheBox review will give you a good hard look at the popular brand—its policies, products, customer reviews, materials, and more—to see whether they’re worth your time and money.
First, let’s examine their pros and cons.
Pros and Cons
Advantages:
- Wide variety of products: LightInTheBox offers a wide selection of products, including clothing, electronics, household goods, and much more.
- Competitive prices: The company offers competitive prices on many products, making it an attractive option for price-conscious shoppers.
- Worldwide shipping: LightInTheBox ships to over 200 countries, which can be very convenient for international shoppers.
- Customizable options: Some products, such as clothing and wedding dresses, can be customized to suit individual preferences.
Disadvantages:
- Quality issues: Some customers have reported receiving low-quality or defective products from LightInTheBox.
- Shipping delays: Due to the company’s global shipping network, some customers have reported long shipping times or delays in receiving their orders.
- Customer service issues: Some customers have reported difficulty reaching customer service representatives or receiving satisfactory solutions to their problems.
Materials
LightInTheBox offers a wide selection of clothing, including evening wear, wedding dresses, and everyday wear. The materials used may vary depending on the item, but some common materials include:
- Cotton: a soft, breathable fabric often used for casual wear.
- Polyester: a synthetic fabric known for its durability and wrinkle resistance. It is often used for more elegant garments.
- Silk: a natural fiber known for its luxurious feel and shiny appearance. It is often used for formal wear and high-end garments.
- Lace: a delicate fabric often used as embellishment for garments such as dresses and tops.
Features
Before I progress deeper into my LightInTheBox review, let’s examine some of the brand’s key features that separate them from the competitors.
- Mobile app: LightInTheBox has a mobile app that allows customers to shop using their smartphone or tablet. This can be a convenient option for customers who prefer to shop on the go.
- Deals and discounts: LightInTheBox offers a variety of deals and discounts on its products, including flash sales and coupons. This can be an incentive for bargain hunters looking for a good deal.
- Fast shipping: Many customers report that their orders arrived quickly and in good condition.
- User-friendly website: LightInTheBox’s website is user-friendly and easy to navigate, which makes the shopping experience more enjoyable.
- High-quality materials: Many customers report that the clothing they received from LightInTheBox is made from high-quality materials.
- Accurate sizing: Customers appreciate that LightInTheBox provides detailed size charts and measurements to ensure that the clothing fits properly.
- Fast shipping: Customers report that their clothing orders arrived quickly and in good condition.
- Unique designs: Some customers appreciate that LightInTheBox offers clothing with unique and interesting designs that are not often found in stores.
Does LightIntheBox Run True to Size?
Based on what I read while researching my LightInTheBox review, most products run true to size. They also provide sizing charts for all their clothing items.
Best-Selling LightInTheBox Products
Every wardrobe needs dresses that you can return to again and again without worrying about how they look on you. This is where LightInTheBox shines!
In this section of my LightInTheBox dress review, I will showcase some of their bestsellers to show you the incredible variety of styles they offer.
LightInTheBox Women’s Wrap Dress Review
A good bohemian maxi dress is something every boho-chic woman would love to have in her wardrobe. It’s comfortable, they know they look good in it, and it’s easy to throw on—perfect for any spring or summer outing.
This wrap dress for women from LightInTheBox is made from stretchy, satin-like fabric, so it will drape effortlessly over your body. The V-neck dress even comes with a belt to break up the print and give you a nice waistline.
It comes in two colors: brown with a paisley print on a light blue background and red with cute flowers on a white background. The dress is available in US sizes S through 3XL.
Discover your boho chic with this dress for $35, currently on sale for $24.
Customers say: “This dress is really worth the money. Perfectly made and soft material. I love the bright colors. It’s a little long, but fits perfectly with high heels. I’m on the shorter side, 5’4” and 121 lbs.”
LightInTheBox Mermaid / Trumpet Wedding Dress Review
With a silhouette that rivals Kate Middleton’s wedding outfit, you’re guaranteed to feel like a princess in this stunning dress.
The mermaid/trumpet wedding dress is ideal for anyone who wants to embody a royal look on their wedding day. With its simple silhouette that hugs your body, it features a Sabrina neckline that perfectly shows off your collarbone. The three-quarter sleeves will keep you warm on winter wedding evenings, and the chapel train is the epitome of elegance.
Made from satin, this custom-made wedding dress is available in US sizes 00 to 16, and 16W to 26W (which come with a surcharge of $8). It also comes in eight colors:
- White
- Ivory
- Blushing pink
- Candy pink
- Champagne
- Red
- Royal blue
- Black
The Mermaid/Trumpet Wedding Dress retails for $280, currently on sale for $140.
Customers say: “The dress was nice and fitted well for the price. I do however feel the sleeves could have been sown better to dress have a seamless appearance as it appears in the model photo.“
LightInTheBox Wig Blonde Long Light Review
The ultimate wig that no woman’s wardrobe should be without. If you feel like spicing up your look with balayage hair, this blonde, long, light golden wig is the perfect choice without having to break the bank.
The machine-made cap made of synthetic hair is smooth, but since it is heat-resistant, you can easily style it with a curling iron. The only thing you can’t do is perm it. But with this center-parted wig, you’ll look like you stepped out of a magazine when you hit the streets.
Available in a variety of colors, including:
- Light Gold
- Dark Brown
- Light Brown with Highlights
- Watermelon Red
- Bleached Blonde
- Black
This 28-inch wig is the perfect addition to your growing or budding wig collection. The wig retails for $52 and is currently on sale for $26.
Customers say: “Flattering colours and beautiful texture. Very elegant.“
LightInTheBox Boho Bohemia Beach Flat Sandals Review
Nothing says “I live a carefree life” like a pair of Boho Bohemia Beach Flat Sandals. With their artistic flair, these shoes will have you strutting like a beach goddess.
Easy to slip on and off, these sandals will last as long as you stay on the beach. The beautiful woven details across the instep add extra sparkle to your stride, and the simple toe-post style leaves your other toes as free as any other bohemian. The faux leather upper is comfortable, and the rounded toe cap means you can dance the night away.
These boho beach ballerinas are only available in green and in US sizes 5.5 to 10. The Boho Bohemia Beach Flat retails for $28 and is currently on sale for $19.
Customers say, “I love these sandals, they are very affordable and very comfortable, and I get so many compliments on them!!”
LightInTheBox Feng Shui Pixiu Black Obsidian Wealth Bracelet Review
Whether you’re lacking a little luck or need a little more of it, this Feng Shui Pixiu Black Obsidian Wealth Bracelet is just right for you. This lucky bracelet has many special features, most notably the dragon, which is an important symbol of luck, power, and strength.
The gold-plated dragons and obsidian beads are strung on an elastic band, making the bracelet easy to put on and take off. With its variety of designs, this bracelet is guaranteed to be a favorite.
Get more luck with your new bracelet for $8, currently on sale for $4.
Customers say: “Very nice, no flaws, carefully crafted and well packaged.”
Who Is LightInTheBox For?
Anyone who reads my review of LightInTheBox will see that the website is designed for bargain hunters. The range includes everything you could possibly imagine, and all prices are competitive.
LightInTheBox Reviews: What Do Customers Think?
Although the brand’s website boasts impressive 5-star ratings for almost all of its products, my LightInTheBox review gives you a behind-the-scenes look and shows you what customers are really saying.
In May 2023, LightInTheBox had a rating of 4.1/5 stars from over 191,000 reviews on TrustPilot. It seems that people are quite satisfied with the company. Gary M. writes: “Cool products at reasonable prices and a great coupon to boot!”
On SiteJabber, customers were equally enthusiastic about the brand. There, the company received an average rating of 3.8/5 stars in May 2023 from a total of over 7,500 reviews for LightInTheBox.
Most of the positive reviews for LightInTheBox focused on the affordable prices. Shoppers felt they got a bargain when using the service. One customer wrote, “The product was exactly what I wanted, and at a very reasonable price.”
The impressive reviews for LightInTheBox continued on Consumer Affairs. In May 2023, the company had an average rating of 4/5 stars from more than 1,200 customer reviews.
One woman was satisfied with her purchase, saying, “I bought several tiaras from LITB for a photo shoot and some friends’ birthdays. Everyone commented on how high-quality and expensive they looked (my friend was upset because she thought I had spent so much money!!). They were delivered very quickly and in perfect condition. I would buy from here again.”
However, not all reviews of LightInTheBox were positive, as some customers reported issues with shipping and delays. Some said that returning a purchase cost more than the purchase itself due to shipping costs, which discouraged them from buying clothes as they couldn’t try them on beforehand.
However, there were also quite a few buyers who said that LightInTheBox processed their orders and refunds quickly, so they didn’t mind if something went wrong with their order.
Is LightInTheBox Worth It?
When it comes to cheap online deals, there are always certain compromises, including delivery times, quality, or an overall poor experience. The question you need to ask yourself is: Is it worth investing time and money to buy something cheap online?
With that in mind, LightInTheBox is worth it if you know what to expect. We recommend you try it out and see for yourself.
How to Choose the Best LightInTheBox Product
Since LightInTheBox ships from China and you can’t see the product in-person before purchasing, you should do some research before placing an order. Here are some steps to take to ensure you’re getting your money’s worth.
- Read the product descriptions carefully: Read the product descriptions, including materials, dimensions, and other relevant information, carefully to ensure that the product meets your requirements.
- Check customer reviews: Check customer reviews for the product to see what others have said about its quality, fit, and durability. Pay attention to both positive and negative reviews to get a comprehensive picture of the product.
- Look for photos: Look for customer-submitted photos of the product to get a better idea of what it looks like in real life. This can be especially helpful for clothing and accessories.
- Consider customization options: If a product offers customization options such as size or color, review the options carefully to ensure you are ordering the correct configuration.
- Check shipping options and prices: Check the shipping options and prices to ensure that the product will be delivered on time and at a reasonable cost.
- Contact customer service: If you have any questions or concerns about a product, contact LightInTheBox customer service. They will provide you with additional information about the product and help you make your decision.
Where to Buy LightInTheBox
LightInTheBox products are exclusively available through their website.
FAQ
Where is LightInTheBox based?
LightInTheBox is based in China. The company has two headquarters in Shenzhen and Beijing, China.
Where is LightInTheBox manufactured?
LightInTheBox is manufactured in China. All products are also shipped from there.
What sizes does LightInTheBox offer?
LightInTheBox offers an online shopping guide with all the details on sizes for men’s, women’s, and children’s clothing, which you can view here.
What are LightInTheBox’s shipping terms?
LightInTheBox offers the following shipping methods:
- Global Postal Service (without tracking): 10–20 business days (best for smaller packages)
- Global Postal Service with tracking: 10–18 business days
- Global Expedited Postal: 5–8 business days (best for orders over $60)
- Priority Line: 4–7 business days
- Global Expedited Express: 3–4 business days (best for orders over $40)
The company recommends that you take out customs and tax insurance to cover any additional customs fees. Shipping costs vary depending on the weight of the item, the shipping destination, and the desired shipping method. All costs are calculated during the payment process.
What are LightInTheBox’s return policy?
You have 30 days from the date of receipt of your order to return items that meet the criteria set by the brand:
- Any items that arrived in this condition: broken, damaged, or dirty.
- Wrong size or color.
Otherwise, you have a 1-year warranty on the following items:
- Faucets
- Lights & lighting category (not including light bulbs, LED strip lights, string lights, décor and night lights)
The brand does offer a 7-day return (no questions asked) from the day you receive your order, but only if the items have not been worn, are unwashed, and are in the original packaging.
Any swimwear, covers, or cases have a 14-day return window from the day you receive your order.
Any returns have to be approved by the LightInTheBox team first.
How to Contact LightInTheBox
There are several ways to contact LightInTheBox:
- Live chat option via the website
- Via the help center on the website
